Approve and Reject User Requests

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Self-Service automatically sends e-mail to Request Approvers about user requests. Each approval step requires a unique Request Approver. After you approve a request, Self-Service sends e-mail to the next participant (either a Request Approver or Token Distributor) in the workflow. If you are the last participant in the workflow, Self-Service sends users an e-mail informing them their request has been accepted or rejected.


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  1. In the Security Console, click Administration > Provisioning.

  2. Click the Pending tab to see all open user requests. If no requests appear, click SF Light AF1 US Light Shoe Women's Bone 8 Women NIKE Casual 5 BoneSearch to refresh the screen.

  3. Click the request you want to work with.

  4. Complete any missing information, and make any necessary changes to the request.

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  5. Under Action Required, select an option:

    • Defer Action - Saves the request without taking any action.

    • Approve request - Approves the request. When approved, the user receives e-mail indicating that the request has been approved.

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    • Reject request - Rejects the request. When rejected, the user receives e-mail indicating that the request has been rejected.

  6. (Optional) Add comments to the request. Your comments appear in the e-mail sent to the user when you take action on a request.

  7. 8 Women Bone Women's Light SF Shoe NIKE US 5 Casual AF1 Bone Light
  8. (Optional) Notes. Add any notes that you want to keep about this request. These notes are not sent to the user.

  9. Click Go.



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Related Tasks

Search for User Requests

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Complete User Requests




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